Custom Prints
Unfortunately, because every order we print is 100% custom printed with the graphic designs you’ve provided, we do not offer refunds for custom printed items. Our team works very hard to ensure your satisfaction with the items prior to sending them into production.
This is why we send digital proofs (with disclaimers if we spot issues) that require your approval prior to printing any item.
Suspect Defects
If this was a defect in the material, please send us a message and we will analyze the problem to determine if it is eligible for a refund, store credit, or reprint.
Sample Packs
We cannot issue a refund for the materials not working with the surface you are applying them to. This is why we offer free samples of our material offering to test prior to installation.
