Below are the most common reasons for files not attaching to the upload section on our products. If you have checked all these reasons, and are still experiencing issues uploading your file to our products. Skip the file upload section, add the items to your cart, and place the order without the uploads.
Once the order has been placed, you can send us an email with your files, share cloud storage link, or use our contact form to attach the files to your message. We will add them to your order when setting up your proofs.
Common Reasons For Files Not Uploading
Listed below are a couple of reasons why your file may not be uploading. If you identify any of these issues or discover other reasons, please let us know, and we’d love to write an article to help our customers.
1. File Type Not Allowed
Certain products require specific file types. Custom shape products typically accept all file types, while transfer sticker products require vector graphics file types.
Learn more about accepted file types for product types.
2. Cloud Storage (Dropbox, Google Drive, etc.)
If the file names are visible on your computer, an “online only” setting might be applied. This means they are not fully synced/downloaded to your computer, which may prevent your file from uploading. For example, in Dropbox, you can right-click on a file and select “make available offline” to download and sync it to your computer.
3. Improper File Naming
Special characters can sometimes prevent files from being uploaded. Dashes and underscores are fine, but avoid using periods, commas, ampersands, asterisks, etc., in file names.
Properly naming files on a computer is essential for organization and accessibility. When naming files, avoid using special characters such as \ / : * ? ” < > | because these can cause issues with the file system, as they are often reserved for specific functions or commands.
Instead, use letters, numbers, underscores (_), and hyphens (-) to ensure compatibility across different operating systems and software. Keeping file names concise but descriptive is also important for easy identification. For example, “Project_1_2024” is a clear and effective file name, whereas “Project?2024*” could lead to errors or file corruption.
By following these guidelines, you can maintain an organized and efficient file structure.
4. Browser Compatibility
We haven’t found issues with Chrome, Safari, Firefox, Opera, or DuckDuckGo. However, if switching browsers resolves your upload problem, please let us know which browser was causing the issue.
5. File Type Issues
EPS files can sometimes cause upload problems. If you’re experiencing issues, try exporting your EPS file to an AI or PDF format from your editor.
